We ship throughout Europe and the entire United States. Shipping costs will be based on local postage rates.
2.
HOW MUCH DOES SHIPPING COST?
Free standard shipping is not available on any of your orders! Additional shipping fees apply; you can see the exact amount in your shopping cart.
3.
WHEN WILL I RECEIVE MY ORDER?
Orders in most areas will be delivered within 7-15 business days, depending on the logistics delivery time.
4.
WHAT IS THE STATUS OF MY ORDER?
We will send you an email with the tracking number when the goods are shipped.
5.
DO YOU SHIP TO P.O. BOXES?
Our product is too large to fit in a post office mailbox.
6.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
If your order is shippping to an incorrect address, please email petamica555@gmail.com.
7.
WHICH CARRIER DO YOU USE?
Your order will be shipped via courier company based on your address and our inventory.
8.
HOW DO I CANCEL OR CHANGE MY ORDER?
Yes, if we’re able to catch it in time, we can update your order. Please reach out to petamica555@gmail.com as soon as possible.
9.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Please refer to the payment method for your order.
10.
WHAT HAPPENDS IF MY PACKAGE GETS LOST?
All goods purchased from this store are delivered in accordance with the shipping contract, which means that once we deliver the goods to the carrier, the risk of loss and ownership of the goods are transferred to you.
REFUND
1.
HOW DO I REQUEST A RETURN OF REPLACEMENT?
Our return policy is simple and worry-free. If you’re not 100% satisfied with your product, you can return them whithin 30days of purchase. If you would like to request a return or replacement, please contact petamica555@gmail.com.
2.
WHAT IS THE STATUS OF MY REFUND?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
3.
WHAT IS YOUR WARRANTY?
Our products undergo rigorous testing before leaving the factory, therefore we offer a 30-month warranty. If your purchased product suffers any damage within one year, whether it's a hardware malfunction or a software issue, we will replace or repair it free of charge. For any questions, please email petamica555@gmail.com. We do not accept returns or exchanges for damage caused by human error or pets. However, if you receive an incorrect or damaged product, we will replace it with the correct one or issue a refund, depending on the specific circumstances.
